Thank you for shopping at FlowLab Revive EMS. We want to ensure you have a clear understanding of our policies regarding returns, refunds, and cancellations.
1. Returns & Eligibility
Our return policy is valid for 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
- Defective Products: In general, refunds are only provided for items with proven functional defects.
- Condition: To be eligible for a return, your item must be in its original packaging.
- Change of Mind: We do not offer refunds for simple change of mind. Special considerations may be made under exceptional circumstances at our discretion, provided valid proof of purchase is supplied.
2. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Selected health and personal care items
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary goods, hazardous materials, or flammable liquids/gases
3. Order Cancellations
Cancellations are only accepted for full-priced items and must be requested within 60 minutes of placing your order.
Because we process orders rapidly, cancellations are extremely time-sensitive. If you need to cancel within this 60-minute window, please email us immediately at [email protected].
4. Exchanges
We only replace items if they arrive defective or damaged. If you need an exchange for the same item, please contact us at [email protected].
5. Return Process & Refund Inspection
- Initiate Your Return: Contact our team at [email protected] with your receipt or proof of purchase.
- Inspection: Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.
- Processing: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few business days.
6. Shipping Costs
- Return Shipping: You are responsible for paying your own shipping costs to return an item.
- Non-Refundable Shipping: Original shipping fees are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your total refund.
- Trackable Shipping: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
7. Late or Missing Refunds
If you haven’t received an approved refund yet:
- Re-check your bank account balance.
- Contact your credit card company—it may take some processing time before your refund is officially posted.
- Contact your bank to check for pending transactions.
- If you have completed all of these steps and still have not received your refund, please reach out to us at [email protected].